If a different product/size/color got shipped to you, firstly please check your order. If you are sure this isn’t what you ordered, then please contact us so that we can clarify this with the printing factory and get you a replacement. We might ask certain information from you, as for example pictures of the packing slip and pictures of the product that arrived.
What if I ordered the wrong size?
All merchandise sales are final unless item(s) are damaged or defective. Issue must be reported within 30 days after product delivery on items that are unworn, unaltered and in new condition. Our Tees are “Print to order” therefore we cannot offer exchanges or returns for buyers remorse or size exchanges. Please make sure to check the size chart on the product page before ordering.
Shipping for Returns
To return your product, you should contact us first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you ship to my country?
We ship internationally, except for a few countries listed here: Cuba, Iran, Crimea, Syria, and North Korea. That is due to legal restrictions or shipping carrier limitations and the list may update periodically.
How much is shipping?
Our products ship both from Europe and US, depending on which factory is closer to your location and if we have the item available in that location. Shipping costs are determined by the weight, shipping method, and delivery address of your order. You will see your total shipping costs at checkout before you are asked to provide your payment information.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
How quickly are orders delivered?
Estimated shipping delivery times:
For Items made in the USA:
USA: 3-5 business days after fulfillment
Canada: 5-10 business days after fulfillment
World: 10-20 business days after fulfillment
For items made in Europe:
Europe: 3-8 business days after fulfillment
Americas: 7-18 business days after fulfillment
World: 10-21 business days after fulfillment
NOTE THAT MOST ITEMS CAN BE MADE BOTH IN EUROPE AND IN THE USA SO THE SHIPPING IS USUALLY QUITE SHORT
We are not responsible for any customs fees.
Your order will be sent out on average within 3 – 7 days of ordering.
Returned by the shipping carrier
If the carrier is not able to deliver the items to the provided address, they will return them to us. Most commonly it’s referred to as the ‘wrong address’. It happens if you provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes!
Another reason items are returned by the carrier is that they were ‘unclaimed’. If you do not collect the item at the local post or a different pickup location, it will be returned. In most cases, the shipment will be returned to our factory as it is the default return address. We will be able to reship the returned items to a correct address. However, keep in mind that you will be liable for reshipment costs once you confirm an updated address.